Salesforce Sales & Service Cloud

Salesforce provides enterprise cloud computing solutions, with a focus on customer relationship management (CRM) to various government agencies, businesses and industries worldwide. Led by “Flow Master” and Salesforce MVP Mark Ross, Clarus Group’s Salesforce practice helps companies and agencies integrate, optimize and sustain their Salesforce instance to fully reap the benefits of the world’s #1 CRM.  We leverage Flow, Process Builder, Six Sigma and integration of selected AppExchange apps.  Clarus Group targets helping organizations install, customize and govern their Salesforce instances for core enterprise cloud computing applications and platform services.

Business Process Reviews

Clarus Group works with our clients to review processes and provides an enterprise-level view of your company’s strengths and weaknesses. We aim to deliver potential solutions to streamline operations and enhance business performance and our reviews will contain:

  • Business process summary and scope review
  • Current system findings and discoveries
  • BPR recommendations and solution roadmap
  • Deployment plan and cost-benefit analysis

Data Quality Assessments

Companies rely on high quality data to run efficiently, improve sales and communicate effectively with internal and external stakeholders. Clarus Group reviews and analyzes the validity of your existing data with in Salesforce. Our Data Quality Assessment will focus on:

  • A comprehensive review of your existing Salesforce.com data
  • A complete analysis and data quality report
  • Lead and contact scenarios for master record identification
  • Exact proportion of bad data to overall data
  • Data quality control solutions to cleanse and maintain health of data

Salesforce Customization

The use of CRM applications often changes and develops over time. Usage may evolve inefficiently without proper standards in place for architecture, governance, process automation, and data management. Clarus Group has vast expertise in customizing and redesigning CRM applications. We tailor a core set of proven methodologies to improve user experience, streamline process, and reduce administrative burden.

 

CRM Migration

There are many risks involved in migrating or consolidating CRM platforms. Best practices in data management and process integration are crucial. If you’re organization is leveraging multiple CRM systems across sales, marketing and service teams, we can help you build a centralized platform. Our team works with you to break down silos, enhance reporting capabilities, and inspire collaboration.

Salesforce Support

Clarus Group offers a variety of support options based on your specific needs, including remote administrator capabilities for customers who need help rectifying a one-time or occasional issue. This option allows you to keep maintenance and service fees low while guaranteeing operational issues are fixed immediately. We offer expert:

  • Remote Administrator Support (RAS) and Remote End-User Support (RES)
  • Administrator Support focused on strategy, data quality, change management, development and project management for initiatives.
  • End User Support focused on corporate adoption, end user support for issues resultion, and team collaboration.

CRM/Salesforce Implementation

CRM applications arrive without the configuration to meet the needs of your industry, team, and processes. If you’re just getting started with a new platform, our team can help you define scope, design the solution, build it to spec, deploy the application, import data, and improve processes as the system is adopted.

Successful Salesforce.com implementations require a great deal of planning, commitment, follow-through and strong support from your company’s leadership.  Clarus Group is committed to enhancing your organization’s Salesforce.com CRM effectiveness by offering a full array of implementation solutions.

Contact Us today for an estimate!

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